What it does
AgentDock is a customer engagement platform built around an AI employee that answers customers across web, email, voice, SMS, Telegram and WhatsApp. It remembers earlier visits, follows up on its own, for example on a quote with no reply or by asking for a review after a job, and passes the conversation to your team when a person is needed. When it hands off, staff see the whole conversation along with the signals the AI picked up, and a team inbox shows what the AI is handling, what needs a human and what is resolved. The site says each decision follows the rules you set and past cases, and that you can ask what-if questions before it acts. The Dock editor is offered both standalone for individuals and inside the platform, where the AI drafts documents such as service contracts and engagement letters for your team to review. It includes citations and track changes on AI suggestions. The platform is presented as waitlist-only early access. The Dock editor can be tried now and lists a free plan and an unlimited plan at $39 per month.
Capabilities
- One AI employee across web, email, voice, SMS, Telegram and WhatsApp
- Customer memory so follow-ups and bookings use past visits
- Proactive follow-ups, reminders, review requests and win-back messages
- Human handoff with the full conversation and signals, plus a team inbox
- Decisions based on your rules and past cases, with what-if questions
- Dock editor for documents with citations and tracked AI changes
When to use it
- A service business wants one AI to handle customer messages on many channels
- You want routine requests automated but escalations passed to staff with context
- You write documents that need citations and reviewable AI edits
