What it does
Aidbase is a customer support product aimed at software startups. You connect your own data sources and it builds a chatbot that answers customer questions around the clock, with replies that can include links and images. The site says it is powered by OpenAI. Alongside the chatbot there are customisable ticket forms, one inbox for support emails, and a knowledge base that customers and support staff can both search. AI helps handle tickets and emails, learning from the knowledge base and from earlier tickets, and the product shows where the chatbot lacked an answer so you can fill the gap and retrain it. The chatbot and forms can be added to a website or app with a CDN snippet, an npm package or a React library, controlled with JavaScript, or shared through a hosted page. Webhooks, SDKs and APIs connect it to other tools, and integrations are shown for services such as Slack, WhatsApp, Discord, Notion, Shopify, WordPress and Zapier. Setup needs no coding, and the site says data is encrypted and stored within the EU.
Capabilities
- AI chatbot trained on your own data
- Custom ticket forms and one inbox for support emails
- AI assistance on tickets and emails
- Knowledge base with reporting on knowledge gaps
- Embed with a CDN snippet, npm package or React library, plus webhooks and APIs
- Branding customisation and team collaboration
When to use it
- A small SaaS team wants to automate first-line customer questions
- You want chat, tickets and support email handled in one place
- You need a support widget that can be embedded in an existing website or app
