What it does

Levity is an automation platform aimed at logistics and supply-chain operations that run on high volumes of email. It connects to shared inboxes and helps teams work out which requests are repetitive, such as quoting, order entry, track and trace, document handling, arrival notices, and accounts payable and receivable. The analysis side shows dashboards of email volume and categories and lets teams ask questions about their data in plain language. The build side offers an editor for automation flows triggered by new emails, with classification steps and AI actions like drafting a reply, summarizing a thread, extracting key dates or prioritizing a message, plus connections to tools such as Cargowise, Outlook, Gmail, SAP and Zendesk. For running automations at scale, it adds quality-control and feedback views for logging issues with AI results, and human-in-the-loop review so staff can correct decisions where the work happens. The company also offers specialist and forward-deployed engineering help with integrations, and says it holds ISO 27001 and SOC 2 Type II certifications and complies with GDPR.

Capabilities

Email analytics dashboards and plain-language questions over operational data
Automation editor with classification steps and AI actions such as drafting replies
Integrations with tools like Gmail, Outlook, SAP, Zendesk and Cargowise
Feedback and quality-control views for improving automations
Human-in-the-loop review of AI decisions
ISO 27001 and SOC 2 Type II certified

When to use it

Logistics or freight teams handling large volumes of quote, booking and shipment-status emails
Finding which email workflows are worth automating before building anything
Automations where staff still need to review and correct AI decisions