What it does
Twig offers an AI receptionist called Sera. She answers phone calls, texts and web chats at any hour, asks the questions your business needs answered, and books the caller in. The site shows example conversations for insurance agencies, dental practices, mortgage lenders and B2B SaaS sales. Setup is described as taking under 30 minutes: you paste your website, then forward your phone line. When Sera cannot answer, she takes the details and hands the full conversation to your team instead of guessing. In the insurance and mortgage examples she collects intake details but does not quote premiums, rates or terms. Pricing is tiered. Starter is $49 a month with 500 AI chats and voice minutes included. Growth is $499 a month with 2,000 AI chats and 300 voice minutes, plus booking, missed-call recovery, human handoff, multi-language support and advanced analytics. Every plan begins with a 15-day free trial that needs no credit card. The site states that the company is SOC 2 Type II compliant.
Capabilities
- Answers calls, texts and web chats around the clock
- Books appointments and hands off to your team with the full conversation
- Missed-call recovery and text-back on Growth and above
- Multi-language conversations on Growth and above
- Goes live in under 30 minutes by pasting your website and forwarding your line
When to use it
- Calls reach voicemail at lunch or after hours and you want them booked instead
- A small front desk in an office such as a dental practice, insurance agency or mortgage lender needs intake and scheduling covered
- You want an AI to qualify website visitors and book sales calls
