ServiceNow and Accenture have introduced managed security services and an AI-powered migration offering designed to help enterprises move from legacy risk and compliance systems to the ServiceNow AI Platform.
ServiceNow and Accenture have launched new AI-powered services aimed at helping enterprises move from legacy risk and compliance platforms to the ServiceNow AI Platform.
According to announcements from Accenture and ServiceNow, the collaboration includes managed security services and an AI-powered migration solution designed for organizations modernizing governance, risk, compliance and cybersecurity operations. ServiceNow said the offering is intended to address cost and complexity barriers that often slow enterprise risk modernization.
Accenture said the new services are built on the ServiceNow AI Platform and use AI agents to monitor vendors and automate enterprise risk workflows. ServiceNow’s newsroom described the offering as covering integrated risk, third-party risk, operational technology risk, compliance and migration from legacy platforms.
ERP Today reported that the companies are positioning the joint offering as a way for enterprises to shift from fragmented legacy cybersecurity and GRC systems toward ServiceNow’s platform. The publication characterized the effort as targeting the “legacy platform problem” in cyber risk, where organizations often rely on multiple older systems that can be difficult to integrate and update.
The companies’ announcements focus on enterprise risk operations rather than consumer-facing AI. The stated goal is to reduce manual work in risk management and support migration from older tools into a more centralized platform environment.
Both Accenture and ServiceNow emphasized AI agents as part of the new services. Accenture’s announcement said AI agents will monitor vendors and automate risk workflows. ServiceNow said the capabilities extend across areas including third-party risk, compliance and operational technology risk.
In practical terms, this points to AI being used to help coordinate recurring enterprise risk tasks, such as monitoring suppliers, supporting compliance processes and assisting with migration workflows. The source materials do not provide detailed performance metrics or independent benchmarks for the services, so claims about efficiency gains should be treated as company positioning rather than verified outcomes.
Large organizations often maintain older risk, compliance and cybersecurity systems across business units, geographies or acquired companies. ERP Today reported that ServiceNow and Accenture are addressing fragmented systems in cybersecurity and GRC, a category that includes governance, risk and compliance platforms.
ServiceNow said the offering is intended to reduce cost and complexity associated with modernizing enterprise risk operations. Accenture described the services as supporting a shift from legacy risk platforms to “agentic AI,” a term the companies are using to describe AI systems that can assist with multi-step workflows.
The announcement reflects a broader push by enterprise software vendors and consulting firms to package generative AI and AI-agent capabilities into managed services, especially in operational areas where organizations face heavy documentation, compliance and monitoring requirements.
The announcements do not disclose customer adoption numbers, pricing or implementation timelines. They also do not provide independent validation of the AI agents’ effectiveness in reducing risk, improving compliance outcomes or lowering migration costs.
For now, the launch is best understood as a joint go-to-market move between ServiceNow and Accenture: ServiceNow provides the AI platform and risk management software environment, while Accenture brings managed security services and migration support. The services are aimed at enterprises looking to replace or consolidate legacy cyber risk and GRC platforms with AI-assisted workflows.
ServiceNow and Accenture have launched new AI powered services aimed at helping enterprises move from legacy risk and compliance platforms to the ServiceNow AI Platform.
ServiceNow said the offering is intended to address cost and complexity barriers that often slow enterprise risk modernization.
What the companies announced Accenture said the new services are built on the ServiceNow AI Platform and use AI agents to monitor vendors and automate enterprise risk workflows.
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